1. How to request a refund
To request a refund, please contact us by email at support@anchorstudio.id. Please use the email address associated with your AnchorStudio account whenever possible and include your account email, transaction or subscription information, the date of purchase and a brief explanation of the reason for your request.
Submitting a request does not automatically guarantee a refund. Each request is reviewed based on the transaction, the circumstances described and any applicable consumer or payment-provider requirements.
2. Refund eligibility
We generally consider refund requests for recent purchases where the service has not been substantially used, where a technical or billing issue prevented the paid service from being reasonably delivered, or where another circumstance supports a refund under applicable law or the terms presented at checkout.
For the best chance of a prompt review, please contact us as soon as you identify the issue. As a general guideline, refund requests should be submitted within 14 days of the relevant transaction unless applicable law or the payment provider's rules require a different period.
3. Review process
After receiving a refund request, we may review the associated account, subscription and transaction information to verify the purchase and understand the circumstances. We may also review relevant service or billing metadata, such as transaction identifiers, subscription status, timestamps and service errors.
We may ask for additional information when necessary to verify the request. We aim to respond to refund requests within a reasonable period, although response times may vary depending on the complexity of the request or payment-provider processing.
4. Refund processing
When a refund is approved, we will normally initiate it through the payment method and payment system used for the original transaction. Because payment processing is handled by DOKU, the timing for the refund to appear in your account may depend on DOKU and your payment provider or financial institution.
AnchorStudio does not store payment-card numbers. Payment details are handled by the payment provider, and refund transactions may therefore be subject to the provider's own processing rules.
5. Subscription cancellation
Cancellation of a subscription is different from a refund. Unless otherwise stated at checkout, cancelling a subscription normally prevents the next renewal while allowing access to continue until the end of the current paid billing period. A cancellation by itself does not automatically create a refund for the current billing period.
6. Refunds that may not be approved
A refund may be declined where the request falls outside the applicable refund period, the paid service has been substantially consumed, there is evidence of abuse or fraudulent activity, the transaction has already been refunded, or the circumstances do not support a refund under the applicable terms or law.
We may also take into account provider costs, usage records and repeated refund requests when reviewing a claim. These considerations do not limit any rights that cannot lawfully be excluded under applicable consumer protection laws.
7. Contact and policy changes
For refund questions or to submit a refund request, contact us at support@anchorstudio.id. Please do not send payment-card numbers, passwords, API keys or other sensitive credentials by email.
AnchorStudio is currently in beta. This policy may be updated as our billing systems and services evolve. Material changes should be reflected on this page with an updated effective date.